Common Questions » FAQs

Frequently Asked Questions
Images
Q: What is the source of the images in The SPORT Collection?
A: The majority of the photographs come from SPORT magazine, North America’s first great sports magazine, which launched in 1946 and ceased publication in 2000. Other images come from private collections.

Q: Are these images truly rare and unique, or is that a marketing pitch?
A: From its inception eight years before the birth of Sports Illustrated, SPORT magazine pioneered the use of color sports photography, and its archive of approximately 250,000 images is particularly strong from 1946 to 1970. Its photographers had direct access to the superstars of that era and, in many cases, produced stunning color photographs the likes of which do not exist anywhere else. In a 1999 appraisal of the archive done by a leading North American fine art photography appraiser, the SPORT magazine archive was described as “among the most significant resources for 20th century photographic images of American sports figures in the world.”

Q: What is a giclée fine-art print?
A: Giclée (pronounced “zhee-clay”) refers to a process to create fine art prints from a digital source using fade-resistant archival inks. A significant advantage to giclée printing is that it allows the artist or printer full control of the printing process, resulting in hand-printed, fine-art prints of museum quality that are intended to last a lifetime. Adhering to such exacting standards means giclée prints of far superior quality to much of the product readily available on the Internet that is mass produced from standard offset or desktop printers. For more detail, see our Giclée Printing: Transforming photographs into works of art page.

Q: How can I tell the quality?
A: It is indeed difficult to convey the quality of our product online. We’ve created a page — The SPORT Gallery Quality — to show some of the steps taken to ensure a treasured, valuable collectible is created.

Q: Do you only produce fine-art giclée prints?
A: Yes, we only manufacture hand-printed, fine-art giclée prints. We deliberately elected to create only premium products befitting of such a high-quality magazine as SPORT.

Q: If my favourite team or player is not currently available in your series of limited-edition prints, do you do custom orders?
A: Yes, we will consider custom orders. In those cases there is a small research fee that is payable up front but is deducted from the price of an eventual purchase. Email us at info@thesportgallery.com.

Q: In addition to the images currently available on the website, can other images be viewed online?
A: We are in the process of digitizing much of the archive and the inventory of limited edition prints will continue to grow over time.

Q: All the images pictured on the website have a white overlay that says “The Sport Gallery.” What is that and will it be visible on the image if I order a Limited Edition Print?
A: The SPORT logo you are referring to is called a watermark. It is placed on every image to deter people from making copies of our images. But the watermark is removed when we create a Limited Edition Print. So the print that you receive will not include the watermark.

 

Q: I am interested in a limited edition print, but in a size larger/smaller than what is offered, can you do this for me?
A: Unfortunately we cannot as all of our Limited Edition Prints are available only in the size that is offered.

Q: I’d like to have an open edition print printed on canvas, can you do that for me?
A: Yes, this is considered a custom order. Any of our open edition prints and sport covers can be done on canvas. Canvas sizes may range from 2ft by 1 1/1ft up to 5 by 4 feet depending on the selected image. Please contact us at orders@thesportgallery.com to place a custom order.

Q: Have any of your photographs been digitally colored?

No. All of the color in the photographs are original to the color slide from which they were created. The only “work” that has been done to any of the images is a bit of cleaning to clear dust from over the years.

Ordering & Payment

Q: What payment methods do you accept?
We accept VISA and MASTERCARD through our online store.

Q: Will I be charged tax?
Because we ship from Canada, if you reside in the United States your order is exempt from tax. If you are located in Canada, then the standard HST sales tax will be added to your order.

Q: How can I change or cancel my order?
Orders commence processing within 1 business day, so if you need to change your order you must notify us within 48 hours of placing your order. If you wish to cancel your order, you must notify us within 24 hours of order placement in order to receive a full refund.

Q: How long will it take for me to receive my order?
All products are prepared once the order has been placed, and may take 2 – 5 business days for completion based on your selected finish. Additional time will be taken for shipping. See shipping information below.

Q: Do you do rush orders?
Yes, if you need your order received within a certain time frame please let us know upon placing your order. Additional fees may be applied.

Q: Do you gift wrap?
Yes, if you are shipping a gift we can certainly gift wrap it for you along with a name tag free of charge. Just make sure to let us know the specifications upon placing your order.

Shipping Information

Q: Can you ship internationally?
Yes our standard shipping is to the United States and Canada, and our shipping prices are based on those locations. If you are located outside of these countries please contact us with your location and we can arrange shipping accordingly. Please note that our method of shipment is UPS, and you can also determine shipping prices on their website.

Q: How will my order be shipped and how much will I be charged?
Orders are shipped through UPS Ground. Shipping charges are based on product size and shipping location.

Q: How do I know that my order has been accepted?
Upon placing your order, you will receive an e-mail notification thanking you for your order. Check your junk mail folder. If you do not receive this notice contact us to verify that the order has been processed.

Q: How do I know if my order has shipped?
A: Once your order has been shipped you will receive a second e-mail notification containing a UPS tracking number.

Q: What if I order an image but it is damaged during shipping?
A: In rare instances packages can be lost or damaged in transit. But no worries. All our products come with a 100% satisfaction guarantee. If you receive a damaged product or the wrong product, just contact us within 24 hours of the delivery and we’ll happily make things right.

Gift Cards

Q: Do you issue Gift Cards?
Yes, we do offer Gift Cards online and in-store in denominations of $50, $100, $150, $200, $250, and $300.
A: Gift Cards may currently only be redeemed by e-mail to orders@thesportgallery.com, by phone, or in-store. To place an order using your gift card simply send us an e-mail with your name, gift card code, and desired item and selected finish, and your order will be processed within 24 hours.