Frequently Asked Questions
What payment methods do you accept?
We accept VISA and MASTERCARD through our online store.
Will I be charged tax?
If you are located in Canada, then the standard HST sales tax will be added to your order. If you are located in the United States, then sales tax will be added according to the state in which you reside.
How can I change or cancel my order?
Orders commence processing within 1 business day, so if you need to change your order you must notify us within 48 hours of placing your order. If you wish to cancel your order, you must notify us within 24 hours of order placement in order to receive a full refund.
How long will it take for me to receive my order?
Apparel, Accessories, Unframed Prints: Once your order is received it goes to Canada Post or the United States Postal Service within 1-2 business days, as long as the item is in-stock. If the item is on back order we will notify you immediately. Depending on your location, it may take 2-14 days to arrive. We ship out of our Toronto and Vancouver locations for Canadian orders and from our New York location for all US transactions. Framed Prints: All framed prints are framed upon order placement, and may take 3-14 business days before they are shipped. All framed prints are packaged, insured, and shipped by UPS.
Do you do rush orders?
Yes, if you need your order received within a certain time frame please let us know upon placing your order. Additional fees may be applied.
Do you gift wrap?
Yes, if you are shipping a gift we can certainly gift wrap it for you along with a name tag free of charge. Just make sure to let us know the specifications upon placing your order.
Can you ship internationally?
Yes our standard shipping is to the United States and Canada, and our shipping prices are based on those locations. If you are located outside of these countries please contact us with your location and we can arrange shipping accordingly.
How will my order be shipped and how much will I be charged?
Apparel, accessories, and unframed prints are shipped through Canada Post. Shipping charges are based on product size and shipping location. All framed prints are packaged, insured, and shipped via UPS. Because of the fragility and weight on our framed pieces, shipping and handling prices range from $60-$120 depending on the size of the piece and the delivery location.
How do I know that my order has been accepted?
Upon placing your order, you will receive an e-mail notification thanking you for your order. Check your junk mail folder. If you do not receive this notice contact us to verify that the order has been processed.
How do I know if my order has shipped?
Once your order has been shipped you will receive a second e-mail notification. If you do not receive this email you can track your order on our website with your order tracking number.
What if I order an item but it is damaged during shipping?
In rare instances packages can be lost or damaged in transit. But no worries. All our products come with a 100% satisfaction guarantee. If you receive a damaged product or the wrong product, just contact us within 24 hours of the delivery and we’ll happily make things right.
Can I return a gift?
Yes, if you have received a gift you may exchange/return it for credit or for another product. You will have to cover shipping charges to return the item. Once the item has been returned to us in its original condition your credit will be processed.
Can I return a web-purchased item in-store?
Yes, with a printed copy of your purchased order and the item in its original condition you may return your item to our store. We have locations in Toronto, Vancouver, and New York.
Do you issue Gift Cards?
Yes, we do offer Gift Cards online in all denominations. Gift Cards may currently only be redeemed by e-mail to email@example.com, by phone, or in-store. To place an order using your gift card simply send us an e-mail with your name, gift card code, and desired item and selected finish, and your order will be processed within 24 hours.
What is your return policy?
Orders can be returned for exchange or store credit within 7 days after receiving the order. We DO NOT offer refunds. Please note that the customer is responsible for the cost of shipping the item back to us.